INNVENTURE LIMITED

Contact us

If you have any questions about an order, a receipt, your data, or these policies, please contact us:

Email: info@innventure.co.uk

Phone:

Address:

Online ordering is provided by INNVENTURE LIMITED.

Registered business name: INNVENTURE LIMITED (Company number 04792721)

Privacy Policy

This section explains what personal information this ordering system collects when you place an order, and how it's used.

What we collect

• Email address — collected at checkout, used only to send you a receipt for your order. We do not use it for marketing, and we do not sell or share it with third parties.
• Order details — the items, quantities, options, and any notes you add (e.g. dietary requests), so your order can be sent to the kitchen or bar correctly.
• Table information — which table you scanned the QR code from, so your order reaches the right place.

What we don't collect

We do not require you to create an account or set a password. We never see or store your card details — payment is handled entirely by our payment provider, Dojo, via their own secure checkout page. Your card number, expiry date, and CVV never pass through our systems at any point.

How long we keep it

Order and receipt records are kept for our own accounting and food-safety/allergen record-keeping purposes. If you'd like your email address removed from our records, contact us using the details above and we'll action this in line with UK data protection law.

Your rights

Under UK GDPR, you have the right to ask what personal data we hold about you, to ask us to correct it, and to ask us to delete it (subject to any legal obligation we have to keep certain records, such as for food safety or tax purposes). Contact us using the details above to make a request.

Refund Policy

Because food and drink orders are prepared specifically for you shortly after ordering, we're not able to offer a refund simply because you've changed your mind after an order has been sent to the kitchen or bar.

If something goes wrong

If your order is wrong, doesn't arrive, or there's a genuine quality issue, please speak to a member of staff at your table as soon as possible — we want to put things right there and then wherever we can (a replacement item, a correction to your order, or a refund for the affected item).

Payment issues

If you're charged incorrectly, or a payment fails but you believe you were still charged, please contact us using the details above with your order reference (shown on your receipt email) and we'll investigate with our payment provider, Dojo.

Allergies and dietary requirements

You're asked to confirm at checkout whether anyone at your table has allergies, or whether you've already discussed them with a member of staff. If you have any allergy or dietary requirement, please always speak to a member of staff directly before ordering, in addition to using this system — do not rely on this app alone for allergen information.

Terms & Conditions

These Terms & Conditions apply to all orders placed through this ordering system. The seller is INNVENTURE LIMITED (Company number 04792721), the legal entity behind the venue you are ordering from. Our Privacy Policy and Refund Policy are set out above and form part of these Terms & Conditions.

By using this ordering system, you agree to the following:

• Orders placed through this system are sent directly to the venue's kitchen or bar once payment is confirmed. Please check your order carefully before paying.
• Prices shown include any applicable service charge you choose to add at checkout; service charge is entirely optional and can be set to zero.
• Our Privacy Policy explains how we use your information, and our Refund Policy explains when refunds are available.
• Payment is processed by Dojo, an independent payment provider. Their own terms govern the payment transaction itself.
• We reserve the right to pause or decline online ordering at any time — for example, during a kitchen or service issue — in which case you'll see a notice on the ordering page and should speak to a member of staff.
• Menu items and prices are kept in sync with our till system, but occasionally an item may become unavailable between browsing and ordering; if this happens we'll let you know via a member of staff.

These terms are governed by the laws of England and Wales.